Embroidery Production Process

Helping our customers understand the processes involved in designing, producing and delivering their orders is the foundation on which we build our client relationships!

Please take a minute to read about our production process for embroidery application.

EMBROIDERY—Quotes and Inquiries

To help you decide if you want to promote your company or organization with 3-in-1 jackets, ultra cozy hooded sweatshirts, gym bags or caps, you can contact any of our sales representatives for a quote or ideas.

Embroidery set-up fees and run-charges are based on the number stitches in the design, so be sure to include the size of your logo as well as a general description of what it looks like. The more stitches in a design, the higher the cost.

Remember, once your logo is set-up on file with us, any exact re-orders of that design will not incur a set-up fee again!

Order is placed

Working together with a Sportop sales representatives (see a list of sales representatives), you will select a garment style, colour, decoration location and sizes.

If you don't know what garment sizes are required, we can put together a sizing kit for you to guarantee the best fit for your garments every time!

Artwork Development

Once the order is placed our art department gets to work vectoring and digitizing your artwork so it is ready for production.

Our talented staff in this department can either work from an emailed logo, physical sample logo brought in by the customer, or the customer can explain what he or she wants and our art department will design your artwork from scratch!

  The embroidery art process involves five steps:

  1. Idea, sample or existing logo is given to art department. Vector artwork is required for this process. If a customer does not have a vector graphic we use the bitmap graphic as a guide and create vector art from it.  
  2. Using vector artwork stitches are applied using software that creates a sew file/pattern. This is called punching the pattern/logo. All stitches are then applied and sample is ran out with adjustments being made if necessary.
  3. Once a successful sew out is produced, a mock up of the artwork is then e-mailed to the customer for artwork approval. All new artwork must be approved before it can move into the production queue.
  4. If needed, the customer sends any required art revisions to the art department, appropriate changes are made and another proof is sent. NOTE: Art revisions can cause delays in the delivery time of your order.
  5. Art is then marked done in the computer system and put into the production queue to be produced.  

Embroidery

Once the artwork is finalized and the file is "in production" we prepare the design for embroidery.

This process involves:

  1. The stock being pulled, unpacked and counted to be sure it matches the order.
  2. The garments being hooped and put on the machine.
  3. The disk and pattern for the design being loaded into the machine.
  4. Custom chosen thread colours are hooked up.
  5. Writing an instruction sheet with the colours for future reference
And then…

Your full order of garments is embroidered!

Trimming & Packing

Once embroidered your order moves into trimming, where our meticulous trimmers cut out the backing, trim extra threads and clean up any stray threads that got picked up on the way. They then individually fold, count and box items to ensure a complete order properly packaged.

You can also ask our sales representatives about individual player packaging for team clothing orders to make it easy for you to distribute!

Shipping

Once packed the box is labelled and the order is marked done in the computer system. Boxes are then either shipped via one of our freight services; Courtesy, MNM, Purolator, UPS, Canada Post or placed at the front for customer pick-up.

Our friendly customer service representatives then call customers on a daily basis to notify you your order is ready for pick-up!

Sportop ships product to Canada and United States of America.