Q: How do I place an order?
- Mail or fax in an order. Use this on-line order form since we are not asking for credit card information on-line at this time.
Fax 345-5401, Address: Sportop Marketing Inc, 712 MacDonell St., Thunder Bay ON P7B 4A6
- Phone in your order. 1-807-346-5400
- Place an on-line order through our secure shopping cart system. (Credit card processing will be available soon. Currently, you select your product on-line and we call you (or you can call us) with your credit card number.
Q: What are your business hours?
Weekdays: 8:30 am - 5:00 pm
Winter Saturdays: 10 am - 1 pm, from September 1st to June 30th
Summer Saturdays: closed from June 30th until August 30th
Q: Are there discounts for bulk orders?
Yes, if you order more than 24 units or more please deduct 5%, for orders of 100 units or more please deduct 9%.
Please note the Hospital Foundation has already secured you bulk order pricing; therefore, we cannot offer more discounts.
Q: What size should I order?
Each product on the web site, has a link to a sizing chart for that manufacturer's garment. Each manufacturer has different sizes so if you are ordering product from different companies make sure to choose your sizes appropriately.
To try on garments or to see colours in person, visit our showroom during business hours at Sportop, 712 MacDonell Street.
Call us if you would like some help over the phone, 346-5400.
Q: Are the colours accurately shown on-line?
No, each monitor and computer system will display colours slightly differently.
If you have concerns about colour shades, visit our showroom during business hours at Sportop, 712 MacDonell Street.
Q: Is this web site secure?
Yes. First we use a professional hosting company dedicated to high level security. This company pays a third party to try and hack into their systems on a daily basis. If any security breaches are found, the hosting company has 24 hours to fix it. Sportop purchased uses SSL, 128 bit encryption on this site, which means that any information you enter on our web site is encrypted before being sent over the Internet. If you have any questions, or concerns, please contact our web designer, Tricia Littlefield by e-mail.
Images showing how to see if your connection is secure.
Q: Can I return an order?
Please read details for returns:
- Yes, if the product is defective.
- Yes, if we have not embroidered it yet. (If cancellation occurs immediately prior to production, set up fees are not reimbursed. One of the sales representatives can answer this question for you.)
- After the custom cresting has occured the item is not refundable.
Q: Do you have a guarantee?
Yes, we guarantee our work and our products for defects. Visit our showroom with any concerns.
Sportop's address is 712 MacDonell Street. We are located on the corner of Squier and MacDonell, behind Pinewood Mercury Car Dealership, Memorial Avenue.
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