Frequently Asked Questions
about ordering from each program
- 1. What is my username and password?
❶ If you already have an account and do not remember your password, use the following link and fill out the [Lost Password] portion by entering your e-mail address: Click Here
Prior to 2017, Fastenal sent us your name and 7-digit employee ID number and we created Usernames and Passwords in the following way:
Username: LastnameEmployeeID | Password: EmployeeID
• • • • • • • •
For example, John Smith with the Employee ID 0123456 would sign in using the following information:
Username: Smith0123456 | Password: 0123456
❷ If you do not have an account use the following link and fill out the [Register Below] portion: Click Here
- Please be sure to use your Fastenal E-mail Address as we will have to provide you access to the Workwear Catalogues. This will notify us to allow that for you.
- You can enter any username or password you would like.
- 2. Are you having trouble logging in?
We can help you!
Contact us Toll-Free 1-888-776-7867.
(Sportop is on Eastern Standard Time - same as Toronto).
Or email firstname.lastname@example.org and we can either send you your username and password, or enable your current account with access to the Fastenal Workwear Catalogue.
Please keep in mind we are a provider for Canadian Fastenal employees. Fastenal USA employees have a different provider.
- 3. Can I register for my own account?
Previously, Fastenal sent us employee lists and we would set up each individual account. As of 2017, you are able to create your own account using your Fastenal e-mail address.
- 4. Are you going to send me unsolicited email?
We will NEVER spam you. We will only contact you about an order you placed through our company.
If you want to receive our newsletter about specials and deals with Sportop.com, you need to sign up for the newsletter.
Your privacy is very important to us. Any information we have about you, is stored in a secured database. If you ever want to know what information we have stored about you, please email email@example.com and we can check the database records.
We generally have your name and employee ID number. For new employees, we also have your Fastenal email address.
If you have placed an order, we have your shipping address and a history of what you have ordered.
- 1. Can I order over the phone?
Yes, call toll-free 1-888-SPORTOP
- 2. Do you ship to U.S.A.?
This program only ships to Canada. See your company representative to find out where to shop for Fastenal Clothing in the United States of America.
- 3. How long is delivery?
The typical answer is 7 to 10 business days but other factors may change the expected delivery date.
After receiving your order, we custom embroider your selected garment. Then your order is shipped via Canada Post Signature Required. Some products (like jackets) we order, as needed, from our supplier, so these products take slightly longer for delivery. Most products we stock in our warehouse.
Please contact firstname.lastname@example.org if you would like to know more about the delivery of your item.
- 4. What type of payments are available online?
Use Paypal to pay for your order.
- 5. When did I order last?
You can view My Account which displays an order history placed after November 1, 2012.
Or email email@example.com to enquire when you placed your last order. Or phone toll-free at 1-888-SPORTOP
- 6. Who do I contact to place a bulk order?
Yes, for bulk orders contact Derek Geddes at firstname.lastname@example.org or call him at 1-888-SPORTOP.
Sportop is open Monday through Friday, 8:30 a.m. - 5:00 p.m. EST.